Case follow-ups
As the case evolves, new activities related to the case should be recorded into the system: consultations with the client, research, traveling, etc. The activities for each case will help to analyse and report how time is spent for your cases.
In order to add a follow-up to a case, follow the steps:
- Select a case from the “My cases” (accessible by clicking on “Cases” from the main menu).
- Click on the “Follow-ups” tab in order to open the list of existing follow-ups (done activities) within the current case.
- Click the button “New follow-up”.
- Fill in the form “New follow-up”, containing the following fields:
- Start
- The date and hour from which is considered that the activities has started
- Time spent on activity
- duration of the activity (in hours), optional field
- Type
- type of activity (e.g. task, consulting, appointment etc.; the possible valueas are being defined by the administrator of the system)
- Description
- optional field, free text
- Sum billed
- amount, defined by the consulting centre
- Click on the “Validate” button in order to save the form.
NB! There is one exception related to this: changing the case stage or status should be done as described in the next section, even if they also generate a new follow-up to the case.